Key Performance Indicators Examples

Key Performance Indicators Examples for 7 Important Departments

Key Performance Indicators Examples are not constant, may be changed over time. KPIs help to smooth measurement and tracking of performance. KPI indicators are generally linked with the performance appraisal system. Here, you will find a list of major KPIs of the below 7 important departments.

1)     Human Resource Department

2)     Sales Department

3)     Project Management

4)     Finance Department

5)     Marketing Department

6)     Higher Education Institute.

7)     Health & Safety Department.


Key Performance Indicator (KPI)

Key performance indicator (KPI) is the measurable value that allows you to monitor the performance progress of an employee towards achieving the company’s goals. Key Performance Indicators (KPIs) are critical indicators that focus on the strategic and operational improvement of the company. There are mainly two types of KPI indicators such as:

  1. Leading KPIs
  2. Lagging KPIs.


Attributes of Good KPIs

1)     Available and measurable

2)     Relevant to corresponding goals

3)     Greatly impacts in corresponding goals

4)     Available in a timely manner.


Suggested: Performance Appraisal System: 14 Best Methods, Objectives, and Advantages


Key Performance Indicators Examples for Human Resource Department

There are lots of KPIs for the human resource department which are mostly considered as the KPIs of the HR Manager. The most important Key Performance Indicators for Human Resource Department are as below:

  • Absenteeism Rate
  • Average Stay Period
  • Cost Per Hire
  • Turnover Rate
  • Abandonment Rate
  • Employee Productivity
  • Average Recruitment Time
  • Overtime Hours
  • Recruiting Conversion Rate
  • Training Costs Per Employee
  • Talent Satisfaction
  • Salary Competitiveness Ratio
  • Rate of Internal Job Hire
  • Rate of Internal Referral Hire
  • Acceptance Rate
  • Attrition Rate


Key Performance Indicators Examples for Sales Department

The most important Key Performance Indicators for Sales Department is as below:

  • Sales conversion rate
  • Monthly Sales Growth
  • Monthly sales per new customer
  • Number of qualified leads per month
  • Cost per lead
  • Average conversion time
  • Customer turnover rate
  • Average purchase per customer
  • Number of monthly orders
  • Sales per representative
  • Average order value per customer
  • Percentage of market share
  • Daily sales outstanding
  • LOB Expenses Vs. Budget
  • Monthly sales achievement per manager
  • Monthly sales achievement per representative


Key Performance Indicators Examples for Project Management

The most important Key Performance Indicators for Project Management is as below:

  • Actual Cost
  • Cost variance (planned budget vs. actual budget)
  • Schedule variance (SV)
  • Schedule performance index (SPI)
  • Cost performance index (CPI)
  • Project resource utilization
  • Percentage of on-time completed projects
  • Percentage of canceled projects
  • Return on investment (ROI)
  • Percentage of tasks completed


Key Performance Indicators Examples for Finance Department

The most important Key Performance Indicators for Finance Departments are as below:

  • Operating cash flow (OCF)
  • Gross Profit Margin
  • Net profit margin
  • Current accounts payable
  • Current accounts receivable
  • Accounts payable turnover
  • Accounts receivable turnover
  • Monthly Recurring Revenue (MRR)
  • Budget variance
  • Budget cycle time
  • Vendor expenses
  • Payment error rate
  • Debt to equity ratio
  • Return on equity
  • Return on Investment
  • Inventory Turnover
  • Revenue Growth Rate.


Key Performance Indicators Examples for Marketing Department

Key Performance Indicators Examples for marketing departments are very vital for the overall growth of the organization. The most important Key Performance Indicators for Marketing Departments are as below:

  • Sales-accepted leads (SAL)
  • Sales qualified leads (SQL)
  • Marketing qualified leads (MQL)
  • Qualified leads per month
  • Cost of Customer Acquisition (COCA)
  • Average time of conversion
  • Customer retention rate
  • Customer engagement rate
  • Lead-to-Customer Ratio
  • Inbound Marketing ROI.


Key Performance Indicators Examples for Healthcare Institute

There are some specific Key Performance Indicators Examples for healthcare institutes. The most important Key Performance Indicators for Healthcare Institutes are as below:

  • Average Hospital Stay
  • Treatment Costs
  • Patient Satisfaction Ratio
  • Patient Safety Ratio
  • Emergency Room Waiting Time
  • Hospital Readmission Rate
  • Patient Waiting Time
  • Bed or Room Turnover
  • Average Treatment Charge
  • Number of Mistake Events
  • Patient Follow-Up
  • Medication Errors.


Key Performance Indicators Examples for Higher Education Institutes

The most important Key Performance Indicators for Higher Education Institutes are as below:

  • Tuition Costs
  • Instructional Costs
  • Administrative Costs Per Student
  • Financial Aid Percentages for Students
  • Graduation Rates
  • Course Success Rates
  • Student Engagement Ratio
  • Faculty Turnover
  • Student-to-Faculty Ratio
  • Year-Over-Year Enrollment.


Key Performance Indicators Examples for Health & Safety Department

There are some specific Key Performance Indicators Examples for the health & safety department. The most important Key Performance Indicators for Higher Health & Safety Departments are as below:

  • Injury Ratio
  • Lost Time Injury Frequency Rate
  • Number of Reported Accidents
  • Lost Time Injury Incidence Rate
  • Health and Safety Prevention Costs
  • Percentage of Trained People on H&S
  • Percentage of Productive Days.


Besides the key performance indicators of the above 7 departments, below are the key performance indicators for garments manufacturers:

  1. Factory Efficiency Percentage:

Factory efficiency generally indicates how efficiently factory production is running. Most production efficiency of sewing lines is measured by factory efficiency percentage. The formula for measuring factory is as below-

Factory Efficiency% = (Total minutes produced X 100) / Total minutes attended.

2. Man-Machine Ration (MMR):

In order to calculate the man-machine ratio, only active sewing machines are considered. Man-Machine Ratio= Total manpower/Total running sewing machines in the factory.

3. Cut to Ship Ratio: 

This is the ratio of the total cut quantity and the total shipped quantity of the order. The targeted cut-to-ship ratio is 1 for the standard factory. It helps to reduce extra cutting.

4. On-time Delivery Percentage:

This KPI helps to achieve on-time shipment of the factory. The measurement method is –

On-time Delivery Percentage= (Total orders shipped on time / Total orders shipped in the month) * 100.

5. Right First Time (RFT) Quality:

Right first-time (RFT) quality is generally measured in different stages of production. The analysis is done audit-wise. This is the measurement of how many audits passed the first time among the conducted audits. Better performance of the factory is considered when higher values (percentage) are achieved.

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